Customs Clearance & Return & Refund

Customs Clearance and tax issues are recipient’s responsibility.

Import duties, taxes and charges are not included in the item price or shipping cost.

[Basic Condition of Parcel declaration.]

- Gift, Sample or Something non-commercial.

- Value : 10 ~ 150usd (Depends on parcel size, weight and total payment amount)

- We declare the parcel as above, but it doesn’t guarantee the customs clearance.

Also, large size order needs to be declared with original value since there is high possibility of customs check. If there is any specific request on this matter, please contact us via inquiry.

- If some charges occur, it is the recipient's responsibility since it is beyond our control.

- Customs policies are different by each country, so please check with your country's customs office to determine.

- We are not responsible for packages refused by customs, despite any reason including denial to pay tax, banned importing items, and any other customs related issues.


2. Return / Refusal of Customs Clearance

We are not responsible for packages refused by customs, despite any reason including denial to pay tax, banned importing items, and any other customs related issues.

Each country has a different policy on Hazardous product issues, we are not responsible for informing this information. So, customers need to contact the local customs information office to check out.

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide any kind of documents requested by recipient's country, or other related issues, we will not be responsible for shipping cost refund (original shipping cost + return shipping cost)

It applies to all shipping couriers.

 

3. Cancel/Exchange/Refund

We are carefully checking quality and inspection the products. however, we are responsible for exchange which defective product.
Please let me know when you return the item.
(helf@buybeautykorea.com)
- For Cancellation
You may cancel the order through e-mail application before shipment.
If you purchase with non-deposit account,you can cancel order in my homepage by yourself before payment.
If you'd like to cancel order for your own will after shipment,buyer has to bear the shipping fee back and forth.
- For return and replacement
If you need to exchange/return goods,please contact us via email or board for application within 7 business days after arrived the product.

Exchange/refund caused by a change of buyer's will,we may charge you handling fee and buyer is responsible for shipping fee back and forth.
As soon as your application is confirmed,we will inform you corresponding cost.
Seller is responsible for shipping fee if product is not described as advertisement,defective goods,shipped incorrectly item.
※ In addition, exchange/return is carried out as per terms&policy.
- Case of impossible return
non-defective, shipped correctly item
Doesn’t have any reason for return
customer tear off the tag, label and price from the product.
All the items must be unworn and in same condition it was received
Any scratch and damage by customer
Products must be returned in the original box or packing
If you have not follow the return schedule

4. Customs issues are Non-refundable Case

No Shipping cost refund for the return parcel with customs issue.

Please note that original shipping cost & return shipping fee might be bigger than your payment amount. In that case, there would be no refund for the returned package.

Please keep following up with the tracking update and if customs clearance gets delayed, contact local customs as soon as possible and claim the parcel.